Customer Service. I Wiki’d it: Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.
My customer satisfaction got tested today. I had a bunch of charges on my credit card from Snapfish for a service/product??? So, I called customer service last night and after over 20 minutes stuck on hold, I hung up – had to go get the kid.
Today, I was on hold for 10 minutes, got transferred 4 or 5 times. I lost track off all the people I was talking to and finally got to someone named Monica. I suggest if you ever need help at Snapfish just call her at the Consumer Affairs department - 1-866-829-8484 instead of the main customer service number – that number was a nightmare. Go straight to Monica and avoid all the middle men who seem to be some where in a call center far, far away.
After much discussion about this “Value Pass”, which I never ordered, asking them for proof that I ordered the service, which they did not have, I got my refund.
Am I satisfied with the result? Yes. Would I use them again? I’m not so sure. I didn’t like being signed up by them for something I never would use. I order cards once a year at Christmas and being signed up for a monthly "value pass" for product that I use yearly, not so cool. Do the pictures look cute that I’ve ordered? Darn right they do because my kids are cute. I know, I’m biased about that. So, in December will I use them again despite the customer service nightmare? We’ll see? Check back with me then.
Thursday, August 19, 2010
Wednesday, August 4, 2010
Browsing through The Ankenbrandt Groups' old TAGBits newsletter I found out some fun and interesting stuff about the firm -
- We’ve been preaching tech solutions to recruiting for over 15 years. We still love technology.
- We have shared loads of Christmas, Halloween, Thanksgiving trivia.
- We are continuing re-inventing ourselves. We have recruited in almost all industries – the only industry I know we have not placed people in is hospitality. Anyone want to change that?
- We have found fantastic quotes over the years which are posted on this blog.
- We have been through recessions, earthquakes, fires, floods, huge periods of growth, a relocation to a new office etc.
- Dave “retiring” and then coming back - it’s hard not to work when you don’t have a hobby.
- Dave won’t quit – ever.