Thursday, August 19, 2010

Customer Service???

Customer Service. I Wiki’d it: Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.

My customer satisfaction got tested today. I had a bunch of charges on my credit card from Snapfish for a service/product??? So, I called customer service last night and after over 20 minutes stuck on hold, I hung up – had to go get the kid.

Today, I was on hold for 10 minutes, got transferred 4 or 5 times. I lost track off all the people I was talking to and finally got to someone named Monica. I suggest if you ever need help at Snapfish just call her at the Consumer Affairs department - 1-866-829-8484 instead of the main customer service number – that number was a nightmare. Go straight to Monica and avoid all the middle men who seem to be some where in a call center far, far away.

After much discussion about this “Value Pass”, which I never ordered, asking them for proof that I ordered the service, which they did not have, I got my refund.

Am I satisfied with the result? Yes. Would I use them again? I’m not so sure. I didn’t like being signed up by them for something I never would use. I order cards once a year at Christmas and being signed up for a monthly "value pass" for product that I use yearly, not so cool. Do the pictures look cute that I’ve ordered? Darn right they do because my kids are cute. I know, I’m biased about that. So, in December will I use them again despite the customer service nightmare? We’ll see? Check back with me then.

Wednesday, August 4, 2010

Ankenbrandt Group Trivia

Browsing through The Ankenbrandt Groups' old TAGBits newsletter I found out some fun and interesting stuff about the firm -
  • Our logo is over 10 years old and we still think it looks good – thanks Rikki!
  • We’ve been preaching tech solutions to recruiting for over 15 years. We still love technology.
  • We have shared loads of Christmas, Halloween, Thanksgiving trivia.
  • We are continuing re-inventing ourselves. We have recruited in almost all industries – the only industry I know we have not placed people in is hospitality. Anyone want to change that?
  • We have found fantastic quotes over the years which are posted on this blog.
  • We have been through recessions, earthquakes, fires, floods, huge periods of growth, a relocation to a new office etc.
  • Dave “retiring” and then coming back - it’s hard not to work when you don’t have a hobby.
  • Dave won’t quit – ever.